Contact Us By Telephone

Power Outages and Emergencies

Customer Service

Phone: 1-800-375-7413

Business Hours:
Monday—Friday, 7:00 a.m. to to 5:00 p.m.

Credit and Collections Issues

Phone: 1-888-211-1313

Business Hours:
Monday—Friday, 7:00 a.m. to 9:00 p.m. and
Saturday, 7:00 a.m. to 5:00 p.m.

Note: To make a payment over the phone, contact Western Union SpeedPay at 1-888-849-4310. Please note National Grid is providing this service for Liberty Utilities and that Western Union will assess a charge for this service.

Hazard Identification Hotline


Note: Use this number when working near power lines or high voltage lines.

Dig Safe

Phone: 811

Note: This is not a Liberty Utilities phone number.

Click here for important information regarding changes to our billing, payment and online account access systems.